PLEASE READ THESE TERMS OF USE ("AGREEMENT" OR "TERMS OF USE") CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY MIRRAW ONLINE SERVICES PVT. LTD. ("MIRRAW"). THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AT WWW.mirrawluxe.com (THE "SITE") AND ALL SERVICES PROVIDED BY MIRRAW ON THE SITE.
By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the "user" or "you") agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, merchants, contributors of content, information and other materials or services on the Site.
Age: Mirraw's services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Mirraw may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all times use Mirraw's services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In these cases, the adult is the user and is responsible for any and all activities.
Account Information: You must keep your account information up-to-date and accurate at all times, including a valid email address. You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer or sell your User Name to any other person.
Mirraw's services are not available to temporarily or indefinitely suspended Mirraw members. Mirraw reserves the right, in Mirraw's sole discretion, to cancel unconfirmed or inactive accounts. Mirraw reserves the right to refuse service to anyone, for any reason, at any time.
Our fees and sales commission are described in our Fees Policy. Changes to the Fees Policy and the fees for Mirraw's services are effective after Mirraw provides you with at least fifteen (15) days' notice by posting the changes on the Site. However, Mirraw may choose to temporarily change the Fees Policy and the fees for Mirraw's services for promotional events (for example, free listing days); such changes are effective when Mirraw posts the temporary promotional event on the Site. Unless otherwise stated, all fees are quoted in Indian Rupees (INR).
Registered users of mirrawluxe.com can create their personal shop on mirrawluxe.com. All items and offers of a user will be listed in this shop. Mirraw is an exclusive marketplace for designer items. If your products don’t fit into these, you may not be allowed to open a shop at Mirraw, unless the management accepts to treat you as an exception. Sellers are solely responsible for all items listed in their shop and for the compliance with legal regulations. Information provided by you in the course of setting up a shop shall be true, accurate and complete. You are obliged to update this data as necessary and to always provide up-to- date information.
Minimum Value: All products listed on Mirraw must have a price greater than INR 300. Products cheaper than INR 300 will not be accepted for listing.
Listing Description: By listing an item on the Site you warrant that you and all aspects of the item comply with Mirraw's published policies. You also warrant that you may legally sell the item. You must accurately describe your item and all terms of sale in your mirraw shop. Your listings may only include text descriptions, graphics, pictures and other content relevant to the sale of that item. All items must be listed in an appropriate category. Each listing must accurately and completely describe the item/items for sale in that listing
Binding Sale: Listed items represent a binding offer at the set price to other users who comply with the conditions specified in the offer. The contract of purchase is formed when a user complies with the conditions specified in the offer and completes the checkout process. All sales are binding. The seller is obligated to ship the order in a prompt manner once the buyer has completed the transaction on Mirraw. The buyer is obligated to deliver appropriate payment for items purchased, unless there is an exceptional circumstance.
Shop Policies: All sellers are urged to outline shop policies for their Mirraw shop. These policies may include, for example, shipping, returns and selling policies. Sellers must create reasonable policies in good faith and must abide by such policies. All shop policies must comply with Mirraw's site-wide policies. Sellers are responsible for enforcing their own reasonable shop policies. Mirraw reserves the right to request that a seller modify a shop policy
Offers & Promotions: By listing an item on Mirraw, you give Mirraw right to use images for marketing and promotional purposes.
You are responsible for ensuring that you have the right to use all content on your listing and that Mirraw has the right to host it on our servers. All content may only refer to the items listed on Mirraw and may not advertise goods not listed on mirrawluxe.com. All information relevant to the purchase decision must be true, accurate and complete. All information related to payment, delivery and delivery time must be complete. As a business person offering goods and services to consumers you are obligated to give all necessary information regarding consumer protection as required by law and to detail legal disclaimer rights if required by law. Mirraw reserves the right to unlist and delete items if an item infringes legal regulations, these Terms & Conditions or the principle and rules of mirrawluxe.com.
By purchasing an item you agree to be bound by the conditions of sale included in the item's description provided that those conditions of sale are not in breach of this User Agreement or otherwise unlawful. Mirraw is not responsible for the side effects one might endure by the use of the products sold at Mirraw. Mirraw takes all steps to ensure that the seller is genuine but cannot guarantee the quality, safety or legality of any aspect of the items listed or the accuracy of the listings.
Such situations are avoided but if raised please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
The customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified of the same.
Please be advised that your shipping address cannot be revised after the order has been placed successfully.
If the courier company has made 3 attempts to deliver your package and you were not available to accept/receive the package then the courier company will abandon or destroy the shipment at their destination. However we recommend you to contact the local courier office along with your tracking number for an alternate delivery instruction. Please be aware that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order.
If you wish to avail refund in such a case, we will refund only after we receive the returned shipment package and subsequently a deduction of two way return shipping charges will be applied.
Despite our best efforts, a small number of the many thousands of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, mirrawluxe.com reserves the right to cancel all past, pending and future orders without any liability. mirrawluxe.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. mirrawluxe.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for mirrawluxe.com’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from mirrawluxe.com is aware of this genuine problem.
We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. Your are deemed to have accepted the terms and conditions. mirrawluxe.com reserve right to time modify the Terms & Conditions of Use of the site without any prior notification to you.
If a customer raises a complaint for partial item/partial order through Customer Care
Mirraw reserves the sole right to accept or deny refunds and will act reasonably in the common interest of both parties involved. Purchases are only retractable in exceptional circumstances, such as when the seller materially changes the item's description after a purchase has been made, a clear typographical error is made, or there if a seller defaults in any way with the product listed or in the delivery of the same. In case of returns without delivery of product refund cannot be processed.
Protocol for international order is followed as outlined in the help article read here Read Here
You are prohibited from engaging in selling or buying of the items listed in the prohibited items list. Prohibited Items list.
All activities of users while using mirrawluxe.com or any service provided by Mirraw shall be in accordance with legal regulations. Content provided by users on mirrawluxe.com shall not infringe legal regulations or these Terms & Conditions. Your information and your activities must not:
Mirraw reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days. Suspended users are not permitted to use mirrawluxe.com and to create a new user account. You can cancel the User Agreement at any time in writing to Mirraw Online Services Pvt. Ltd., 101 to 110 First floor, Building Number 75, Indian Corporation complex, Mankoli Naka, Dapode, (Near Gajanan Petrol Pump), Mumbai - 421302 or to team@mirrawluxe.com
IN NO EVENT SHALL MIRRAW, AND (AS APPLICABLE) MIRRAW'S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR MIRRAW'S SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, MIRRAW'S SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. MIRRAW'S LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF MIRRAW'S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO MIRRAW IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) INR1000. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Mirraw is not liable for contracts formed between users of mirrawluxe.com. Mirraw is not liable for information on mirrawluxe.com provided by its users. We claim no intellectual property rights over the material provided by users of mirrawluxe.com.
No Guarantee: Mirraw does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Mirraw's control.
Indemnity: YOU AGREE TO INDEMNIFY AND HOLD MIRRAW AND (AS APPLICABLE) MIRRAW'S PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY
Except as explicitly stated otherwise, any notices to Mirraw shall be given by certified mail, postage prepaid and return receipt requested to Mirraw Online Services Pvt. Ltd., 101 to 110 First floor, Building Number 75, Indian Corporation complex, Mankoli Naka, Dapode, (Near Gajanan Petrol Pump), Mumbai - 421302, and any notices to you shall be given to you via the email address you provide to mirrawluxe.com during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to mirrawluxe.com during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
We, our subsidiaries, officers, directors, employees and our suppliers provide the Site and the Services on an "as is" basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the Site and/or the Services. If any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable. We reserve the right to alter these Terms & Conditions at any time. If the alterations constitute a material change to the Terms & Conditions , we will notify you via email according to the preference expressed on your account. What constitutes a "material change" will be determined at our sole discretion, in good faith and using common sense and reasonable judgement. You agree that this User Agreement and all incorporated agreements may be automatically assigned by Mirraw, in our sole discretion, to a third party in the event of a merger or acquisition or any other event. You and Mirraw are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this User Agreement. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. This User Agreement sets forth the entire understanding and agreement between us with respect to its subject matter. No oral explanation or oral information given by any party shall alter the interpretation of this User Agreement. This Agreement will prevail over any conditions of sale imposed by a seller. Our Fees Policy is incorporated in this User Agreement by reference. The fees policy may be amended from time to time and material changes will be posted on the Site and sent to you at your registered email address.