FAQs
Mirraw Luxe connects you with authentic and luxury brands and guides you to find the most beautiful variety of collections ranging from wedding wear to ready to wear through to modern contemporary styles. Mirraw Luxe, is the one-stop destination for all that one asks for with the latest trending sarees, lehengas, bridal trousseau picks, festive staples, Ethnic Wear, Luxury Pret, signature designer menswear, Casual Menswear, and even finest designs of Designer Jewellery and Designer Accessories. We guide you to the fashion world comprising unique designs of classy ensembles for every occasion. Why wait, then? Start scouting our collection and redefine your wardrobe. Find the best seasonal collections and set the floor on fire!
Online shopping is quite an easy procedure. Start by choosing your items, add them to your shopping bag and proceed to checkout with payment and delivery details. Once you have successfully placed your order on our website, you will receive a confirmation email from us.Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.
Yes, we do customize select products on request. You can email us your requirements at care@mirrawluxe.com.
You'll receive an email with the tracking details once order is shipped. You can also track on our website by entering your Order Number in the panel on right side of this page and click Track.You will be redirected to your Order details page. .
Currently, we do not accept returns unless the product is damaged. In that case you can raise a complaint within 24 hours of delivery at support@mirrawluxe.com
We accept Visa, MasterCard, American Express, and Maestro credit and debit cards and Paypal. All transactions on MirrawLuxe are 100% safe. We work with PayPal to process your payment. All the sensitive information is passed using SSL Encryption which protects the information from being viewed by anyone. Please be assured that we do not receive/ store your complete card details.
You can apply discount promo code on the shipping page on the right-hand side tab at checkout
Yes, we do ship internationally. We’ll be happy to deliver your orders if your pin code is serviceable with our courier partner.
An estimated delivery time for each product is mentioned on every product page. Please check the delivery time period while you proceed to checkout, as each product varies. We are not responsible for delays caused by destination custom clearances. However, once you have placed your order, we can give you information on the tracking of your items
You can find the shipping charges by selecting your country on the order checkout page. Shipping Charges may vary depending on the location
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely the buyers responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis and need to be paid directly by the buyer
Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our or any seller's control and are determined by the respective local government bodies.
Shipping cost refers to the cost of shipping an item from the origin to the destination country and the same needs to be paid to the Courier partners. Custom Duty is something which is over and above the Shipping Cost. Custom Duty charges are tax levied on import of goods by the Custom authorities of the respective Country. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.
We have mentioned about the possible Custom Duty / VAT implications in our Shipping Policy, Frequently Asked Questions, Terms and Conditions and Disclaimer. Since the Custom Duty / VAT implication varies from Country to Country and also not charged on 100% of the shipments, it is absolutely not possible for us to predict in 100% of the instances.
This may happen due to some Custom checking or any other Country specific rules. Please check whether your ordered items are intact and safe. If not, please mention the same on the delivery acknowledgement copy, if any and also get in touch with our Customer Care team at the earliest. We shall be more than happy to assist you in the best possible manner.
Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.
For any order related issues or queries, please find the contact information as mentioned below:
Please allow a Turn Around Time of 24-48 hours for email resolutions.
Phone Number : +1 7866057544
Working Hours : 8:00 am to 10:00 pm
Email Id: care@mirrawluxe.com
Address: Office no. B-2, 2nd floor,Todi Estate, Sun Mill Compound, 4, Sun Estate, Sitaram Jadhav Marg, Lower Parel, Mumbai, Maharashtra-400013
You can sell your product on our website, For more information please contact our vendor support team at Sell@mirrawluxe.com